Boost Your Support Team’s Efficiency with Agent Effort Score
dive in!
1. Sign Up and Set Up Loopy:
Team leaders will sign up for Loopy, integrate it with the case management tool used by the company, continue with the set up process of the survey and finish by inviting agents to install Loopy.
1. Sign Up and Set Up Loopy:
Team leaders will sign up for Loopy, integrate it with the case management tool used by the company, continue with the set up process of the survey and finish by inviting agents to install Loopy.
2. Install Loopy
Agents will either receive an invitation through email or a link to download the Loopy Google Chrome Extension directly.
3. Rate their effort
Once downloaded the extension, agents will be presented with an effort survey in which they will express how easy it was for them to handle the ticket.
3. Rate their effort
Once downloaded the extension, agents will be presented with an effort survey in which they will express how easy it was for them to handle the ticket.
4. Analyze data
The agent effort data is posted on the Loopy dashboard, where team leaders will have access to view the Agent Effort Score and target those agents that need additional support to improve the operational excellence.
Benefits
For Team Leaders
- Have more visibility of your team.
- Faster tool to target those agents that require additional help.
- Simpler to reach out to your agents, so it can be easier for them to support customers.
- Provide your agents better training and coaching sessions.
- Have a platform of continuous improvement.
For Agents
- Share your feedback about each customer interaction.
- Express your difficulties in an easy way and real time.
- Reduce AHT and improve CSAT metrics.
- Increase productivity and efficiency when supporting customers.
- Have a better work experience and be a happier agent.
Plans & Pricing
$0 / 30 days
Free Trial
Come have a test drive, pedal to the metal for 30 days.
- Agent Effort Score
- Integrations
- Access to real-time reports
$14 per agent / month
Pro plan
For the growth leader and their growing team, this plan is spot on.
- Agent Effort Score
- Integrations
- Access to real-time reports
$0 / 30 days
Free Trial
Come have a test drive, pedal to the metal for 30 days.
- Agent Effort Score
- Integrations
- Access to real-time reports
$10 per agent / month
Pro plan
For the growth leader and their growing team, this plan is spot on.
- Agent Effort Score
- Integrations
- Access to real-time reports
Plans & Pricing
$0 / 30 days
Free Trial
Come have a test drive, pedal to the metal for 30 days.
- Agent Effort Score
- Integrations
- Access to real-time reports
$14 per agent / month
Pro plan
For the growth leader and their growing team, this plan is spot on.
- Agent Effort Score
- Integrations
- Access to real-time reports
$0 / 30 days
Free Trial
Come have a test drive, pedal to the metal for 30 days.
- Agent Effort Score
- Integrations
- Access to real-time reports
$10 per agent / month
Pro plan
For the growth leader and their growing team, this plan is spot on.
- Agent Effort Score
- Integrations
- Access to real-time reports
Loopy Intregrations
Blog
Improving Customer Service Operations with Agent Effort Score and Collaboration
Delivering high-quality customer service is essential for businesses to retain and grow their customer base. However, achieving this goal can be challenging, especially in remote or distributed environments. Two key concepts that can help improve the efficiency and effectiveness of
-
Boost Your Customer Service with Agent Effort Score (AES)
Providing top-notch customer service is essential for any business to thrive in today's competitive market. However, it's not always easy to gauge how well your agents are performing or how satisfied your customers are with the service they receive. That's
-
WELCOME TO LOOPY, THE PREMIER SUPPORT OPS PLATFORM DEDICATED TO OPTIMIZING YOUR CUSTOMER SUPPORT OPERATIONS
Loopy is focused on 3 distinct areas: Analyze, Prevent and Improve, carefully designed to help companies build a continuous improvement environment that benefits both their teams and customers alike.
