We seamlessly integrate with the most popular case management tools, ensuring a smooth and unified experience.
Gain insights into your support operations, monitor agents, chatbots, processes, and systems.
Loopy introduces Observability in Customer Support
Real-Time Performance Monitoring
Loopy assesses individual performance, tracking KPIs, and automatically requesting feedback from agents in those cases in which an anomaly was detected. With this managers can easily identify areas for improvement.
Reporting and Instant Alerts
Loopy can analyze and comprehend large volumes of interactions, tracking the entire agent journey, identifying patterns, detecting recurring issues and providing valuable insights to improve the performance of the support team.
Query your “CX Ops” Data
Loopy consolidates all your CX data into one place, making it seamless for leaders to figure out how to make customer service better. For example, leaders can quickly view who are those agents with less then two months in the company and a low customer satisfaction score.
Tailored Data Streams
At Loopy, we know that every business is different, and the same goes for each team within a support operation. That’s why we love customization. We specifically tailor our monitoring services to your needs, allowing you to concentrate on the essential metrics that matter most to you.
Optimize your time by solving more and searching less.
BENEFITS
Real Time Performance Monitoring
Loopy automatically requests agent feedback and measures agent effort to figure out exactly why things might not be going as expected. By doing this, CX leaders can quickly detect and fix any issues affecting the support operation, making everything run smoother and better.
Real Time Agent Dashboard
Loopy provides support agents with a simple yet powerful solution for them to track their overall daily performance, but also their ticket performance, providing instant feedback.
Real Time Agent Dashboard
Loopy provides support agents with a simple yet powerful solution for them to track their overall daily performance, but also their ticket performance, providing instant feedback.
Turn Data into Actionable Insights
Loopy tracks, evaluates, and analyzes data providing CX leaders with valuable insights on how there support operation is running, identifying trends, and spotting issues that may be preventing the team from reaching their goal. With this early detection, managers have the opportunity to promptly address issues, ensuring that the customer experience remains unaffected.
Give your CX Leaders SUPERPOWERS
Loopy sends a notification to CX leaders as soon as it spots something unusual or out of the ordinary, such as when an agent falls behind in meeting their performance metrics.
Give your CX Leaders SUPERPOWERS
Loopy sends a notification to CX leaders as soon as it spots something unusual or out of the ordinary, such as when an agent falls behind in meeting their performance metrics.
Track Agent Journey and Easily Identify Anomalies
Loopy analyzes large volumes of interactions, tracks agent journeys to detect anomalies, identifies patterns, and provides valuable insights required to guide employee training needs.
Unleashing Transformative Change: The Loopy Journey from Ordinary to Extraordinary
Before Loopy
CX leaders were constantly juggling multiple manual and time-consuming tasks, trying to identify challenges in real-time. Data analysis was a tedious process that required significant time and effort, leaving supervisors with limited time to focus on more human-centric tasks.
After Loopy
CX leaders are empowered with extraordinary capabilities. Loopy takes care of the tedious data analysis that consumes valuable time, and offers enhanced visibility of the entire support operation. With Loopy you can make data-driven decisions, automate repetitive tasks, improve agent performance, deliver exceptional customer experiences, and ultimately optimize the overall support operation.
Revolutionizing Customer Support Excellence
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The Fascinating World of Chatbots: Are They the Next Big Thing?
In today’s fast-paced digital world, businesses are constantly seeking innovative ways to enhance customer experiences. One technological advancement that’s gotten really popular lately is the implementation of chatbots in customer support operations. These virtual assistants have changed the way companies
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Bringing Observability to Customer Support Operations
Loopy is redefining the way businesses approach customer support operations, drawing inspiration from the concept of observability that has been successful in fields like software engineering and DevOps. Observability, in its simplest form, is the ability to monitor and gain insights
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Unveiling the Challenges Faced by Customer Service Supervisors
Customer service supervisors play a pivotal role within any organization. They have the weighty responsibility of leading their teams, meticulously tracking agent performance, offering timely feedback and support, delivering training and coaching sessions, delving into the depths of data analysis,
Connect with Us
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