Intraday Agent Inspiration Techniques You Must Consider
According to a Glassdoor study, 81% of customer service employees feel appreciation is their most important motivating factor, followed by demanding bosses (38%) and fear of losing their job (37%) meaning that customer service managers and team leaders should focus
How to Enhance the Agent Experience for Your Hybrid Contact Center Team
With the Pandemic, employees have become more independent by having more choices and flexibility about where and when they do their jobs. While working from anywhere has its advantages, it also means that leaders need to think about agent experience
How Agent Burnout Decreases Productivity and What You Can Do About It?
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Fortunately, there are