The New Tendency → Improve Agent Experience
Agent experience is directly proportional to the quality of customer experience delivered. Happier agents tend to be more engaged, informed, and empowered. They collaborate better internally, understand customers needs as if they were theirs, and offer a whole better customer
Loopy Launches Productivity Tool to Drive Operational Efficiencies and Reduce AHT, Now Available in the Zendesk Marketplace.
Loopy has launched a new productivity tool designed to drive operational efficiencies, save costs and reduce AHT (average handling time) for customer support teams. The tool is now available in the Zendesk Marketplace, enabling Zendesk's customers to take advantage of
AGENT EXPERIENCE = CUSTOMER EXPERIENCE
¿Are you aware of the importance of Agent Experience? Many companies worldwide consider customer experience as the most important thing in their day-to-day basis. This means that they are obsessed with providing a great and matchless experience to clients, leaving aside