Boosting Customer Service Efficiency: The Magic of AI in Supporting Team Leaders
Today, making customer service better isn't just about being efficient – it's a big deal. As companies strive to give customers the best experiences possible, using the superpowers of Artificial Intelligence (AI) has become a real game-changer. This article takes
Embracing the Future of Customer Support: Loopy AI Supervisor Leads the Way
In the fast-paced world of customer support, team leaders face a daunting challenge – balancing their time between data analysis and guiding their support advocates to deliver exceptional customer experiences. With the evolution of AI technology, a new and innovative
Boosting Agent Performance with Loopy’s Agent Effort Score and Agent Raise Hand Tool
In the fast-paced world of customer support, delivering exceptional service while maximizing agent productivity is a constant challenge. To address this, Loopy offers innovative solutions that empower support teams to excel. In this article, we'll delve into the powerful features
Unleashing the Hidden Potential: Harnessing the Power of CPC (Cost per Contact) in Customer Service
In the dynamic landscape of customer service, finding the right balance between cost control and service quality is crucial. What if we told you there's a powerful concept that allows you to calculate the unique value of each customer contact?
Using Agent Effort Score and Cost per Contact to Optimize Your Customer Service Operations
As a Customer Support Ops Leader, you understand the importance of delivering high-quality customer service. But how can you achieve this goal while also keeping your costs under control? One key strategy is to use both Agent Effort Score (AES)