AGENT EXPERIENCE = CUSTOMER EXPERIENCE
¿Are you aware of the importance of Agent Experience? Many companies worldwide consider customer experience as the most important thing in their day-to-day basis. This means that they are obsessed with providing a great and matchless experience to clients, leaving aside
Measuring Customer Service Agent Effort
Customer service agents play a crucial role in ensuring that customers have a positive experience with a company. However, handling customer inquiries and problems can be challenging and require a significant amount of effort on the part of the agent.
What is Agent Effort Score?
Keeping customers happy is one of the most important things for a business. If they are unhappy, they will not only leave your company but probably not recommend you at all or even worse spread the bad word around. Customer support
Reduce Agent Effort to improve the Customer Experience (AX = CX)
With the rise of remote work, many organizations have started to put the agent experience (AX) at the center of their customer service strategy. Recent studies have shown a correlation between positive AX and positive CX, and research continues to
How to Reduce Agent Effort
Companies have finally started to recognize the importance of agent experience (AX). Although, customer centricity continues to be a top priority for many organizations, making sure agents are happy and satisfied at work has also become a fundamental pillar. After