How to Enhance the Agent Experience for Your Hybrid Contact Center Team
With the Pandemic, employees have become more independent by having more choices and flexibility about where and when they do their jobs. While working from anywhere has its advantages, it also means that leaders need to think about agent experience
How Agent Burnout Decreases Productivity and What You Can Do About It?
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Fortunately, there are