Using Agent Effort Score and Cost per Contact to Optimize Your Customer Service Operations
As a Customer Support Ops Leader, you understand the importance of delivering high-quality customer service. But how can you achieve this goal while also keeping your costs under control? One key strategy is to use both Agent Effort Score (AES) and Cost per Contact (CPC) to optimize your customer service operations.
Improving Customer Service Operations with Agent Effort Score and Collaboration
Delivering high-quality customer service is essential for businesses to retain and grow their customer base. However, achieving this goal can be challenging, especially in remote or distributed environments. Two key concepts that can help improve the efficiency and effectiveness of customer service operations are Agent Effort Score (AES) and collaboration.
Boost Your Customer Service with Agent Effort Score (AES)
Providing top-notch customer service is essential for any business to thrive in today's competitive market. However, it's not always easy to gauge how well your agents are performing or how satisfied your customers are with the service they receive. That's where the Agent Effort Score (AES) comes in.
WELCOME TO LOOPY, THE PREMIER SUPPORT OPS PLATFORM DEDICATED TO OPTIMIZING YOUR CUSTOMER SUPPORT OPERATIONS
Loopy is focused on 3 distinct areas: Analyze, Prevent and Improve, carefully designed to help companies build a continuous improvement environment that benefits both their teams and customers alike.
Improving Customer Support Operations with Loopy’s “Raise Hand” Feature
Effective collaboration and communication are crucial in the customer support industry, but it can be difficult to achieve, especially when working remotely. Customer support agents often struggle when seeking for help or collaborating with colleagues in a virtual environment, leading to lower customer satisfaction and reduced productivity. However, Loopy has introduced a new