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New York, NY 10010
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Delivering high-quality customer service is essential for businesses to retain and grow their customer base. However, achieving this goal can be challenging, especially in remote or distributed environments. Two key concepts that can help improve the efficiency and effectiveness of customer service operations are Agent Effort Score (AES) and collaboration.

Effective collaboration and communication are crucial in the customer support industry, but it can be difficult to achieve, especially when working remotely. Customer support agents often struggle when seeking for help or collaborating with colleagues in a virtual environment, leading to lower customer satisfaction and reduced productivity. However, Loopy has introduced a new

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