In the fast-paced world of customer support, delivering exceptional service while maximizing agent productivity is a constant challenge. To address this, Loopy offers innovative solutions that empower support teams to excel. In this article, we'll delve into the powerful features of Loopy's effort score and agent collaboration tools and explore how they work
In the dynamic landscape of customer service, finding the right balance between cost control and service quality is crucial. What if we told you there's a powerful concept that allows you to calculate the unique value of each customer contact? By harnessing the power of Cost Per Contact (CPC), you can not only
As a Customer Support Ops Leader, you understand the importance of delivering high-quality customer service. But how can you achieve this goal while also keeping your costs under control? One key strategy is to use both Agent Effort Score (AES) and Cost per Contact (CPC) to optimize your customer service operations.
Delivering high-quality customer service is essential for businesses to retain and grow their customer base. However, achieving this goal can be challenging, especially in remote or distributed environments. Two key concepts that can help improve the efficiency and effectiveness of customer service operations are Agent Effort Score (AES) and collaboration.
Providing top-notch customer service is essential for any business to thrive in today's competitive market. However, it's not always easy to gauge how well your agents are performing or how satisfied your customers are with the service they receive. That's where the Agent Effort Score (AES) comes in.