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Agent experience is directly proportional to the quality of customer experience delivered. Happier agents tend to be more engaged, informed, and empowered. They collaborate better internally, understand customers needs as if they were theirs, and offer a whole better customer experience.  Agents are happier when they believe and share their company´s mission, when they

Loopy has launched a new productivity tool designed to drive operational efficiencies, save costs and reduce AHT (average handling time) for customer support teams. The tool is now available in the Zendesk Marketplace, enabling Zendesk's customers to take advantage of Loopy's innovative technology and improve their customer support operations.   Manizales, Colombia – February 24,

¿Are you aware of the importance of Agent Experience? Many companies worldwide consider customer experience as the most important thing in their day-to-day basis. This means that they are obsessed with providing a great and matchless experience to clients, leaving aside the employee and agent experience, which is also a very valuable topic that

Customer service agents play a crucial role in ensuring that customers have a positive experience with a company. However, handling customer inquiries and problems can be challenging and require a significant amount of effort on the part of the agent. In this article, we will discuss some tools and strategies for measuring customer

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