Agent experience is directly proportional to the quality of customer experience delivered. Happier agents tend to be more engaged, informed, and empowered. They collaborate better internally, understand customers needs as if they were theirs, and offer a whole better customer

¿Are you aware of the importance of Agent Experience? Many companies worldwide consider customer experience as the most important thing in their day-to-day basis. This means that they are obsessed with providing a great and matchless experience to clients, leaving aside

Are your employees excited to come to work each and every day? Or are they disengaged, disinterested, and lacking motivation? Employee engagement is one of the most challenging aspects to master in a contact center. That’s why many organizations are

In a world where customer experience is a key to business success, contact center agents play an important role as brand ambassadors of your organization. By the time a customer reaches an agent, they’ve likely tried all self-service options and