One Click Escalation
A simple, yet powerful
solution to streamline
customer support escalations.
Optimize the way escalated tickets are handled by enabling agents to do it with just one click, and the best right from their workspace.
Why make escalations complicated, when they can be seamless with our One Click Escalation feature?
We’re all about addressing real
needs and actively listening to our
customers.
After engaging with Team Leaders, we gained insights into how customer escalations often leave agents in that ''Oh no, not again' moment.''
Current State of Escalations
Inefficient, Time-Consuming, and Monotonous.
Customer
“Put me trough a Supervisor”
Agent
- Leaves workspace.
- Opens internal communication tool.
- Looks for the support channel.
- Fills out the Escalation Form, summarizing why the ticket is being escalated, and attaching any additional information needed from the customer.
Simplified One Click Escalations with Loopy
Efficient, Engaging, and
Exciting.
Customer
“Put me trough a Supervisor”
Agent
- In the same workspace issues one click.
- AI creates a summary of the entire interaction and sends it to the team leader, along with any additional customer information required.
- Loopy connects the agent and the team leader through the internal communication tool.
Our One Click Escalation tool turns that eye roll into a smile. And it’s not just about saving time – it’s about making agents feel like they can move mountains.
But that’s not all
Unlock Traceability
Get comprehensive traceability of the support requests and escalations initiated by agents. Our tool empowers team leaders to uncover bottlenecks, seize growth opportunities, and enhance overall operations. This insightful data enables you to promptly recognize troublesome ticket categories and cases that could be contributing to internal team issues and, as a result, diminishing the quality of the customer experience.
Simplify Support
This tool goes beyond handling escalations; it simplifies support. Think of it as emulating the in-office practice of raising your hand, but in a digital realm. It not only streamlines the process of addressing issues but also fosters a culture of collaboration and knowledge sharing among your team, ultimately improving the efficiency and effectiveness of your entire support system. By simplifying support in this way, you empower your workforce to tackle challenges more proactively and provide a higher level of service to your customers.
“It emulates the in-office practice of raising hands”.
Simplify Support
This tool goes beyond handling escalations; it simplifies support. Think of it as emulating the in-office practice of raising your hand, but in a digital realm. It not only streamlines the process of addressing issues but also fosters a culture of collaboration and knowledge sharing among your team, ultimately improving the efficiency and effectiveness of your entire support system. By simplifying support in this way, you empower your workforce to tackle challenges more proactively and provide a higher level of service to your customers.
“It emulates the in-office practice of raising hands”.
Your Escalation, Your Way
We get it – no operations are alike. That’s why we’re all about customization. Create your own escalation scorecard within Loopy, and select the information needed in order for the escalation process to be successful.
