Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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Slide + Book a demo Improve CX metrics by rescuing the power of agent feedback Measure the effort of your agents when solving a ticket to receive valuable insights that will allow you to help them reduce AHT, improve CSAT, provide better agent training, and enhance the overall agent and customer experience.

Start getting valuable insights from your agents today!

Fast and easy, just have your zendesk sudomain ready to setup Loopy

dive in!

1. Sign Up and Set Up Loopy:

Team leaders will sign up for Loopy, integrate it with the case management tool used by the company, continue with the set up process of the survey and finish by inviting agents to install Loopy.

1. Sign Up and Set Up Loopy:

Team leaders will sign up for Loopy, integrate it with the case management tool used by the company, continue with the set up process of the survey and finish by inviting agents to install Loopy.

2. Install Loopy

Agents will either receive an invitation through email or a link to download the Loopy Google Chrome Extension directly.

3. Rate their effort

Once downloaded the extension, agents will be presented with an effort survey in which they will express how easy it was for them to handle the ticket.

3. Rate their effort

Once downloaded the extension, agents will be presented with an effort survey in which they will express how easy it was for them to handle the ticket.

4. Analyze data

The agent effort data is posted on the Loopy dashboard, where team leaders will have access to view the Agent Effort Score and target those agents that need additional support to improve the operational excellence.

Benefits

For Team Leaders

  • Have more visibility of your team.
  • Faster tool to target those agents that require additional help.
  • Simpler to reach out to your agents, so it can be easier for them to support customers.
  • Provide your agents better training and coaching sessions.
  • Have a platform of continuous improvement.

For Agents

  • Share your feedback about each customer interaction.
  • Express your difficulties in an easy way and real time.
  • Reduce AHT and improve CSAT metrics.
  • Increase productivity and efficiency when supporting customers.
  • Have a better work experience and be a happier agent.

Plans & Pricing

$0 / 30 days

Free Trial

Come have a test drive, pedal to the metal for 30 days.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

$7 per agent / month

Pro plan

For the growth leader and their growing team, this plan is spot on.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

$0 / 30 days

Free Trial

Come have a test drive, pedal to the metal for 30 days.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

$5 per agent / month

Pro plan

For the growth leader and their growing team, this plan is spot on.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

Plans & Pricing

$0 / 30 days

Free Trial

Come have a test drive, pedal to the metal for 30 days.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

$7 per agent / month

Pro plan

For the growth leader and their growing team, this plan is spot on.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

$0 / 30 days

Free Trial

Come have a test drive, pedal to the metal for 30 days.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

$5 per agent / month

Pro plan

For the growth leader and their growing team, this plan is spot on.

  • Agent Effort Score
  • Integrations
  • Access to real-time reports

Sign Up Now

Loopy Intregrations

AX = CX

Agent Experience = Customer Experience

Employee Effort Score for Support Teams. Increase productivity and efficiency by understanding the effort of your agents when solving a ticket.