Real Time Performance Monitoring
Good companies capture agent feedback, but only caring companies leverage it into better customer experiences.
Onboarding Optimization
Eager to identify areas that require refinement and better understanding for agents during this initial phase?
Enhanced Nesting
Need to have complete visibility of your agents nesting period to dive into those pain points that leave agents scratching their heads or worst with the desire to leave?
Improved Performance
In need of a systematic approach to unveil the reasons behind a sudden performance drop of a high-achieving agent?
Every successful customer interaction is product of the knowledge, effort and dedication put in by your agents.
Elevate insights with
Loopy’s Agent Effort Score
A simple tool to empower agents to voice their challenges effortlessly.
Amplify Success
Customer interactions can sometimes demand extra effort, leading to potential frustration. Our AES empowers agents to promptly report these challenges to their team leaders, fostering a culture of continuous improvement.
Unlock Potential through Insights
Our AES enables teams to collectively identify process bottlenecks and tool shortcomings for more effective solutions. This powerful asset allows leaders to visualize and address internal improvements to boost the agent and customer satisfaction.
Capture the Voice of the Agent
Capture the Voice of the Agent and provide advocates a seamless way to communicate the pain points they encounter while assisting customers. Help them become more aware of their strengths and weaknesses.
Enhance Training
By leveraging AES data, training programs can be tailored to address the specific pain points agents face daily, resulting in more adept and confident advocates.
Easy, Simple, and Customizable
Customize your agent effort survey to suit your unique requirements and adapt to your workflow seamlessly.
- Set it as a toolbar.
- Trigger it by frequency.
- Have it appear when KPI spikes are detected.
Real – Time Reporting
Our survey provides real time reports that can be instantly analyzed on our platform, that way leaders can act timely to improve agent performance, enhance customer satisfaction, and drive operational growth.
Real – Time Reporting
Our survey provides real time reports that can be instantly analyzed on our platform, that way leaders can act timely to improve agent performance, enhance customer satisfaction, and drive operational growth.
Keep your Knowledge Base Fresh
With our agent effort survey spot outdated information in your knowledge base. By regularly keeping an eye on your agents and inviting them to provide feedback, you’ll be able to easily identify the areas that need attention, and dedicate some time to keep this resource correctly updated, that way it continues to be a helpful resource for your team.
