Reporting and Instant Alerts
Say goodbye to the tedious data analysis and embrace total visibility and traceability of your support team’s workflow.
Loopy analyzes large volumes of interactions for you, tracking agent journeys' to identify anomalies, and unveil patterns, that will ultimately provide the necessary recommendations to improve team performance.
Sounds cool, right?
An innovative tool that uncovers enhancements in an easy way.
Empowerment through Detail
Loopy’s Chrome extension empowers leaders to monitor daily agent activities, tracking the time invested in each tool and task. This granularity unveils valuable insights that can help improve your operation like never before.
Traceability of the Operation
Loopy is transformation. With this tool, you’ll not just have visibility but also traceability of the entire agent journey. You’ll experience a panoramic view of every web based tool visited within the customer interaction, understanding the journey agents undertake to deliver exceptional experiences.
Measurement of Tool Usage
Loopy assists in the process of understanding the use of your web based tools, enabling you to gauge the actual impact of investments. Without moving a finger, discern weather agents are embracing new tools or if additional training is needed in order for this to happen.
Enhanced Team Performance
Loopy allows leaders to pinpoint the most effective agent journeys and seamlessly share them with the entire team. This process not only enhances individual performance but also enriches the collective experience, leading to a stronger and more empowered team.
Uncovered Budget Impacts
Loopy helps identify the channels that are draining your resources, it visualizes the effects of a tool’s removal on your budget, recognizes trends in interactions with high costs, and much more.
Thought for you!
Effortless, Engaging, and Result-Driven
An Excellent and Cost-Effective Method for Shadowing
Loopy streamlines shadowing, empowering leaders to extract valuable insights from agent journeys regardless of their location. Explore the steps agents take during customer interactions, pinpoint potential training needs, and effortlessly share the most successful and efficient journeys with the rest of the team.
Anomaly-Driven Metrics Dashboard
Loopy gives leaders their very own inbox, but not just another traditional dashboard with more data. This is an anomaly-driven dashboard, one that spotlights areas for improvement and provides actionable insights to help leaders achieve their goal metrics.
Anomaly-Driven Metrics Dashboard
Loopy gives leaders their very own inbox, but not just another traditional dashboard with more data. This is an anomaly-driven dashboard, one that spotlights areas for improvement and provides actionable insights to help leaders achieve their goal metrics.
Balancing Quality Service and Cost Control
Say goodbye to generic averages. Loopy transforms cost per contact (CPC) into a dynamic metric that evolves with each interaction. Monitor every aspect of the agent journey and calculate CPC in real-time, providing insights that will enhance your overall operation.
