Check Out What Can Be Done
Discover what Loopy can do for you as we explain the most common use cases in Customer Support.
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Spot the Unusual: Anomaly Detection Keep a close eye on your customer support operation, and automatically spot anomalies such as sudden drops in customer satisfaction scores, long response times, or problems with support tools, as they happen.
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Instantly Pinpoint and Address Work Avoidance Quickly identify when your support agents are avoiding their responsibilities and take action, like those agents who are constantly declining customer calls.
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Optimize Your Workflow: Keep a Close Eye on Tool Utilization Monitor how often and effectively your support tools are being used by your team, and make sure they are functioning properly.
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Boost your Knowledge Base Get a real-time view of how your support team uses the knowledge base, identifying which articles or resources are frequently visited and which ones may need updating or more visibility.
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Real-Time Cost Tracking Analysis: No More Average Costs Understand the real cost of each ticket, tracking how much is being spent on each customer support interaction as it unfolds. This helps leaders identify their operation's finances, making it easier to manage costs, be more efficient, and save money.
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Dive Deep into Voice of the Customer (VoC) and CSAT Understanding what customers really think about your support can be challenging. The usual ways of figuring this out, makes it difficult to identify trends, spot issues, and address concerns promptly. This lack of insight can lead to unresolved issues, unhappy customers, potential escalations, and a damaged reputation.
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Real-Time Agent Performance Monitoring Monitor your agent's performance, focusing on quality, adherence to scripts and guidelines, and key performance indicators (KPIs). This way you'll easily detect what's working well, where improvements are needed, and make changes to make your customer service better.
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Supercharge Your Chatbot: Make It Better with Performance Monitoring Get a clear view of your chatbot's performance. This will help you understand how often it's providing accurate answers to customers, and where it may need improvements, allowing businesses to adjust the workflow in order to deliver better customer experiences.
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Automated Customer Effort Score (CES) Tracking When customers don't respond to effort surveys, our system has you covered. Loopy along with AI can provide you with an automatic score based on real-time data, revealing how easy or difficult it was for the customer to resolve their issues.
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Elevate Agent Insights: Voice of the Agent (VoA) and Agent Experience Collect and analyze agent feedback to pinpoint specific challenges in your support operation. This process results in improved training, reduced stress, better performance, and a more positive agent experience.
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SLA Performance Monitoring Identify situations in which contractual commitments may be at risk. When this happens support teams can be alerted so they can focus on those interactions that are approaching SLA violations.
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Compliance Monitoring Detect whether or not your team is following company rules and regulations. Loopy does this by constantly collecting data, tracking how well the team is doing, and giving leaders a heads-up when something doesn't look right.
