Problem
When companies use chatbots to help customers, it’s sometimes hard to know how good it is. It’s not always clear how well it’s doing, if it’s giving the right answers or where it could do better. This uncertainty can lead to customer frustration, and you might be missing opportunities to make your chatbot work even better.

Why it Matters
In today’s landscape, many customers prefer self-service channels, like chatbots. However, understanding the performance of your chatbot can be challenging, yet it’s crucial for ensuring a seamless customer experience. If it’s not giving the right answers, customers are likely to get annoyed, risking the delivery of less helpful information. This frustration may lead to customers seeking alternative solutions and potentially driving them away. Ignoring how your chatbot is doing means you might not make it as helpful as it could be, which could reduce customer satisfaction and loyalty, while simultaneously increasing your operational costs.

Solution
Loopy gives a clear view of how well your chatbot is doing. It helps you understand how often it gives accurate answers and where it might need improvements. With this information at your fingertips, you can make changes to the chatbots workflow, assuring it provides your customers with better experiences. It’s about keeping a close eye on how this support channel is performing, making it even more helpful, and making sure customers get the right information every time they use it.